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HEAL REST ASSISTED LIVING

A place to call home...

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Office: 301-839-3529

Cell: 240-495-1464

THIS PRIVACY POLICY APPLIES TO HEAL REST ASSISTED LIVING COMMUNITIES LOCATED AT FORT WASHINGTON, MARYLAND AND AT WALDORF, MARYLAND

 HEAL REST ASSISTED LIVING COMMUNITIES (hereafter "HEAL REST") recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on http://www. healrestalf.com and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.

HEAL REST IS THE PROPERTY OF HEAL REST ASSISTED LIVING, LLC AND HEAL REST ASSISTED LIVING II, LLC, WHICH ARE REGISTERED COMPANIES IN MARYLAND, WITH THEIR COMBINED CORPORATE OFFICE LOCATED AT 3632 YORKTOWN DRIVE, WALDORF, MARYLAND 20601.

 

Information We Collect

Contact information. We might collect your name(s), email(s), mobile number(s), phone number(s), street, city, state, zip code(s), country and computer  IP address(es).

Payment and billing information. We may collect and retain your billing name, billing address and payment method when you make a payment. We may collect your credit card number or credit card expiration date or other details pertaining to your credit card on our website on behalf of a third party agency. Credit card information will be obtained and processed by our online payment partners.  However, we never retain your credit card number or credit card CCV code or credit card expiration date.

 

Information you post. We collect information you post in a public space on our website or on a third-party social media site belonging to HEAL REST.

 

Demographic information. We may collect demographic information about you, demographic information about your relative(s)/ our resident(s) and  demographic information about all users of our website obtained through you or your relatives, or any other demographic information provided by you or your relatives during the use of our website. We might collect this as a part of a survey also.

Other information. If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you visited prior to visiting our website, duration of time spent on our website, pages accessed or site(s) you visited when you left our site. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running. 

We collect information in following the different ways:

We collect information directly from you. We collect information directly from you when you visit our website. We also collect information if you post a comment on our websites or ask us a question through phone or email.

We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons, etc. for collecting information about your usage of our website. 

We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.

How we Use of your personal information

We use information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.

We use information to respond to your requests or questions. We might use your information to confirm your registration for an event or an encounter we agree together to participate in. 

We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.

We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.

We use information for security purposes. We may use information to protect our company, our customers, or our websites.

We use information for marketing purposes. We might send you information about special services or activities. We might also tell you about new features or products within HEAL REST. These might be our own services or products, or third-party services or products we think you might find useful for your care while at HEAL REST.

We use information to send you transactional communications. We might send you emails or SMS related to non-confidential care services here at HEAL REST. 

 Please note we only use information permitted by Federal, State and Local Laws.

Sharing of information with third-parties

We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of Maryland.

We will share information with the event organizers. We share your information with event organizers and other parties responsible for fulfilling your assisted living needs at HEAL REST. The event organizers and other parties may use the information we give them as described in HEAL REST's  privacy policies, and consistent with Federal, State and Local Laws. 

We will share information with our business partners. This includes a third party who collaborates with HEAL REST regarding its medical services, regarding its personal services and regarding its activities with the sole goal of  enhancing all facets of your stay at HEAL REST. Our partners use the information we give them as described in HEAL REST's privacy policies, and consistent with the Federal, State and Local Laws. 

We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests.  In addition, we may also share information when we are investigating potential fraud or care neglect or financial neglect. 

We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.

We may share your information for special reasons and circumstances not described in this policy.  However, you will be properly information  before any sharing related to special reasons and circumstances is conducted. 

Email Opt-Out

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email us at info@healrestalf.com  It may take about ten days to process your request. 

Third party sites 

If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.


 

Grievance Officer

In accordance with HEAL REST's  internal policy and HEAL REST's Criminal Justice Information System (CJIS) policy, the name and contact details of HEAL REST's Grievance Officer is provided below:

Ms. Andrea Dedier-Johnson

Executive Director 

Heal Rest Assisted Living

3632  Yorktown Drive

Waldorf, MD 20601

Main Office Phone: (301) 839 3529

Cell Phone: (240) 495 1464

Email: info@ healrestalf.com

Fax:  (240) 839 3585

E-Fax: (240) 816-0061

Updates to this policy

This Privacy Policy is updated from time to time, which may include changes in our Privacy Policy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

Jurisdiction

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of the State of Maryland. 

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